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FAQ

How am I able to place an order?

Great! You’ve discovered an item you want to purchase! To go through with the purchase you will need to click on the orange “Add To Cart” button while on the item’s page and continue the checkout process. In the event that you would like to obtain more than one item, please continue adding products to your cart as our billing system allows multiple items to be added to the cart before the final check out purchase. In-stock goods are usually sent 2-5 business days after we an order is complete.

What service do you use to process the orders?

All orders are handled and carried out via a secure Visa, MasterCard, Discover Card, American Express or PayPal processing procedure. At the point of offering the card information for a sale, if the card not expired and is valid, it will be charged when the processing is performed.

What types of payment do you accept?

We acknowledge and accept the following forms of payments: Visa, MasterCard, American Express, Discover Card, and PayPal.

How much does shipping cost?

We provide free shipping on all orders being delivered to the lower 52 states in the U.S. However, we do charge sales tax for any purchased item being delivered to NJ. There is more on that below.

Do you charge sales tax?

Given that our business is located in New Jersey, we would only charge sales tax if you are customer residing in NJ and having your order shipped there. Therefore, we are sales tax-free for 51 out of the 52 states and territories.

What about charging sales tax in other states?

We are 100% sales tax-free for all states other than NJ.

Where do you ship your products from and how do you ship them?

We work with various manufacturers who ship directly to the address you provide with your order. Most of our customers have their orders sent directly to their home. This delivery structure helps speed up delivery time since orders do not have to pass through our headquarters. Ultimately, this helps our customers save both time and cash which in turn aids with offering products at great prices.

Do you ship to P.O. Box/APO address?

As it currently stands, we do not ship to P.O. boxes and/or APO/FPO.

When will you be able to process my order(s)?

After we’ve successfully received your payment for the item(s) you ordered, we will send you an email confirming your payment has been processed. Afterwards, your order request will be processed and forwarded out to our storehouse 2-5 business days after the transaction is complete.

When will you contact me to confirm my order?

In the rare event the item you requested has alternatives that weren’t outlined when making an order prior to shipping your order, a customer service representative from FarmSinkShop.com will email you the specifics of your order and along with the estimated time for delivery. Additionally, all orders will receive a confirmation email once an item is shipped out. Please be sure to check your inbox or spam folder when checking for an email receipt.

When will I be contacted regarding the delivery time?

24 hours after your purchased item has shipped, we will email you with your shipping details with tracking. This gives you the opportunity to track the day-by-day progress of your order from our facility to your doorstep. For extra large orders (250lbs & over), which includes cargo shipping orders, our shipping arranger may call you beforehand about the shipping and delivery to setup a helpful conveyance time that works with your personal schedule.

What do I do if my order arrives damaged or faulty upon delivery?

Firstly, we highly recommend that you always thoroughly check the packaging of your item(s) when upon arrival. If you sense any damage you should to make note of it when signing the delivery form. On the off chance that your item(s) arrives damaged or faulty, please send pics to care@farmsinkshop.com immediately (same day) and we will get in touch with you as soon as we have the opportunity.

How do I make a return?

If you are unsatisfied with your purchased product(s) for any reason (other than the product being defective), you can return it within 30 days of receiving of your item. Returned orders are charged based on the restocking fee that is equivalent to 35% of the cost of your order. You (the customer) are liable for any return costs for BOTH directions (from the facility it was ordered from on its travel to you, and then the travel back to the stockroom). The total cost of the purchase price, minus the fee charges and expenses, will then be refunded back to you when the facility processes your product(s). Keep in mind that item must be returned within 30 days of purchase, in new condition, unused, and in it original packaging. Refunds can only be provided to the same credit card that was utilized to purchase the returned item(s).

Following our 30-day policy, we will help assist in a return ONLY in the event that the product is faulty or damaged and still under manufacturer's guarantee or manufacturer's warranty. Often, the manufacturer's guarantee and manufacturer's warranty will differ from 1-3 years depending on the specific manufacturer.